AODA Policy | Elephant & Castle

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AODA Policy

Accessibility for Ontarians with Disabilities Act (AODA) Policy

OBJECTIVE This objective of this 2014-21 accessibility plan is to outline the policies and actions that Franworks Group of Companies will put in place to improve opportunities for people with disabilities.

STATEMENT OF COMMITMENT Franworks Group of Companies are committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We are committed to meeting the needs of people with disabilities in a timely manner, and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act.

ACCESSIBLE CUSTOMER SERVICE PLAN Franworks Group of Companies are committed to excellence in serving all customers including people with disabilities.

Assistive Devices We will ensure that our staff are trained and familiar with the assistive devices located on site as well as provide training on devices that may be used by customers with disabilities while accessing our goods or services.

Communication We will communicate with people with disabilities in ways that take into account their disability. Service Animals We welcome people with disabilities and their service animals.

Service animals are allowed on the parts of our premises that are open to the public unless otherwise excluded by law. In the event that it is not clearly identifiable that the animal accompanying a guest is in fact a service animal further verification may be requested in the form of a letter from a medical professional, a valid identification card or certificate of training from a recognized service animal training school.

Support Persons A person with a disability who is accompanied by a support person will be allowed to have said person accompany them on our premises.

Notice of Temporary Disruption In the event of a planned or unexpected disruption to services or facilities for customers with disabilities the establishment will notify customers promptly. This notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available. The notice will be placed on the front door of the restaurant.

Training Franworks Group of Companies will provide training to employees who deal with the public. Training will also be provided to people involved in the development of policies, plans, practices and procedures related to the provision of our goods and services. This training will be provided to existing staff as soon as possible. New employees will be trained during opening training. Staff will also be re-trained when changes are made to our accessible customer service plan. Training will include an overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard. It will detail how to interact and communicate with people with various types of disabilities. As well as how to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person. Training will detail how to use the devices located on site to assist in the accessibility needs of our guests. As well as what to do if a person with a disability is having difficulty in accessing our goods and services.

Feedback Process Customers who wish to provide feedback on the way our establishments provide goods and services to people with disabilities can search our website or contact the Manager of Compliance at:

• Website: www.Franworks.com

• Phone: (857) 233-2284 X 122

• Fax: (857) 277-0824

• Email: policies@franworks.com

• Mail: 2nd Floor – 7403 Macleod Trail SW, Calgary, AB, T2H 0L8

Customers can expect to hear back from the Manager of Compliance regarding their comments or concerns in a timely fashion.

Notice of Availability Our establishments will notify the public that our policies are available upon request by making this information accessible to the public on our website.

Modifications to This or Other Policies Any policy of Franworks Group of Companies that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.

ACCESSIBLE EMERGENCY INFORMATION Franworks Group of Companies are committed to providing its customers with publicly available emergency information in an accessible way upon request. We will also provide employees with disabilities with individualized emergency response information when necessary. In the event of a service disruption, we will notify the public of the service disruption and alternatives available.

TRAINING Franworks Group of Companies will provide training to all employees on Ontario’s accessibility laws and on the Human Rights Code as it relates to people with disabilities. Training will be provided to personnel in a way that best suits the duties of the staff members. Training will occur in a timely fashion to existing staff members and upon hiring of new staff members. Revisions to training materials will take place as changes in legislation occur and said modifications will be communicated to the staff. We will maintain a training record that includes the date on which training occurred as well as the number of individuals in attendance. Educational and/or training resources and materials will be provided in accessible formats upon requests. We will provide educators with accessibility awareness training related to accessible program or course delivery.

INFORMATION AND COMMUNICATIONS Franworks Group of Companies are committed to meeting the communication needs of people with disabilities and will work to ensure that the accessibility needs of customers are met in accordance with the Ontario’s Accessibility Standards. Our organization will provide complimentary accessible formats of communications in a timely fashion. Additionally we will make our feedback processes and emergency information available in accessible formats upon request.

EMPLOYMENT Franworks Group of Companies are committed to fair and accessible employment practices. We will take steps to notify the public and staff that we will accommodate people with disabilities during the recruitment and assessment processes and when people are hired when requested. We will work to accommodate job applicants with modified recruitment and hiring processes to accommodate their disabilities, if requested. We will build the accessibility needs of employees into our human resource practices and create written processes for developing and documenting individual accommodation plans for employees with disabilities. We will continue to help employees stay safe in an emergency by providing them with individualized emergency response information when necessary.

FOR MORE INFORMATION For more information on this accessibility plan or complimentary accessible formats of this document, please contact the Manager of Compliance at: • Phone: (857) 233-2284 X 122 • Fax: (857) 277-0824 • Email: policies@franworks.com • Mail: 2nd Floor – 7403 Macleod Trail SW, Calgary, AB, T2H 0L8